Penguin Glass Trade

Last Updated: March 2026

1. Introduction

Penguin Glass Trade respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

This policy explains how we collect, use and protect your personal information when you visit our website or purchase products from us.

Business Name: Penguin Glass Trade

Location: Sydney, New South Wales, Australia

2. Information We Collect

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Business name
  • Billing and delivery address
  • Payment information
  • Order history

We may also collect technical data such as:

  • IP address
  • Browser type
  • Website usage data

3. How We Collect Information

We collect information when you:

  • Place an order
  • Contact us
  • Sign up for a trade account
  • Subscribe to marketing emails
  • Use our website

4. How We Use Your Information

Your information may be used to:

  • Process orders
  • Deliver products
  • Provide customer support
  • Improve our website and services
  • Send updates or promotions (if you consent)

5. Disclosure of Information

We may share your information with:

  • Payment providers
  • Shipping companies
  • Website service providers

We will never sell your personal information.

6. Security

Penguin Glass Trade takes reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

7. Access to Your Information

You may request access or correction of your personal information by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

Shipping Policy

Penguin Glass Trade

Processing Orders

Orders are usually processed within 1–2 business days after payment is received.

Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods

We ship using trusted courier and freight services across Australia.

Shipping costs will be calculated at checkout based on:

  • Order size
  • Weight
  • Delivery location

Delivery Times

Estimated delivery times:

Sydney Metro: 1–2 business days

NSW Regional: 2–4 business days

Interstate: 3–7 business days

Delivery times may vary depending on courier services.

Damaged Deliveries

If your order arrives damaged:

  1. Take photos immediately
  2. Contact us within 48 hours

We will investigate and assist with replacement if required.

Returns Policy

Penguin Glass Trade

Our returns policy complies with Australian Consumer Law.

Faulty Products

Customers are entitled to a repair, replacement, or refund if a product:

  • Is faulty
  • Is unsafe
  • Does not match the description

Please contact us within 7 days of receiving the product.

Change of Mind

Penguin Glass Trade may accept change-of-mind returns under these conditions:

  • Returned within 7 days
  • Product unused
  • Original packaging intact

Return shipping costs are the responsibility of the customer.

Non-Returnable Items

The following items may not be returned:

  • Used tools
  • Opened consumables (silicone, adhesives etc.)
  • Special order items

Trade Account Terms

Penguin Glass Trade

These terms apply to approved trade customers.

Trade Accounts

Trade accounts are available to:

  • Glaziers
  • Builders
  • Contractors
  • Trade businesses