Penguin Glass Trade

Last Updated: March 2026

1. Introduction

Welcome to Penguin Glass Trade. These Terms and Conditions govern your use of our website and the purchase of products from our business.

By accessing our website or purchasing from Penguin Glass Trade, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

Business Name: Penguin Glass Trade

Location: Sydney, New South Wales, Australia

2. Products and Services

Penguin Glass Trade supplies glazing tools, silicones, and related trade products for glaziers and construction professionals.

All product descriptions, images, and specifications on our website are provided as accurately as possible. However, we do not guarantee that all information is completely error-free.

We reserve the right to modify or discontinue products without notice.

3. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change at any time without prior notice.

Unless stated otherwise, prices may be exclusive of GST and shipping costs, which will be added at checkout where applicable.

4. Orders

By placing an order through our website, you confirm that:

  • You are legally capable of entering into a binding contract.
  • All information provided is accurate and complete.

Penguin Glass Trade reserves the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Correct pricing errors

If an order is cancelled after payment, a full refund will be issued.

5. Payment

We accept payment methods as displayed at checkout.

All payments must be completed before goods are dispatched unless a trade account has been approved.

6. Shipping and Delivery

Penguin Glass Trade will make reasonable efforts to dispatch orders promptly.

Delivery times may vary depending on:

  • Customer location
  • Courier services
  • Stock availability

Penguin Glass Trade is not responsible for delays caused by third-party courier services.

Risk of loss or damage passes to the customer once the goods have been dispatched.

7. Returns and Refunds

Returns are handled in accordance with the Australian Consumer Law (ACL).

Customers are entitled to a replacement or refund if a product:

  • Is faulty
  • Is significantly different from the description
  • Does not perform as expected

We may not accept returns for:

  • Change of mind
  • Incorrect product ordered by the customer

All return requests must be made within 7 days of receiving the product.

Returned goods must be unused and in original packaging unless faulty.

8. Warranty

Where applicable, products supplied by Penguin Glass Trade may include manufacturer warranties.

Penguin Glass Trade will assist customers in processing warranty claims where possible.

9. Limitation of Liability

To the maximum extent permitted by law, Penguin Glass Trade is not liable for:

  • Indirect or consequential loss
  • Loss of profits
  • Business interruption

Our liability is limited to the replacement, repair, or refund of the purchased product in accordance with Australian Consumer Law.

10. Intellectual Property

All content on this website, including:

  • Logos
  • Text
  • Images
  • Product listings

are the property of Penguin Glass Trade and may not be copied, reproduced, or distributed without written permission.

11. Website Use

Users of this website must not:

  • Use the site for illegal purposes
  • Attempt to damage or interfere with the website
  • Copy or misuse website content

Penguin Glass Trade reserves the right to restrict or terminate access if misuse occurs.

12. Privacy

Any personal information collected through the website will be handled in accordance with our Privacy Policy and Australian privacy laws.

13. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes relating to these terms will be subject to the jurisdiction of the courts of New South Wales.

14. Changes to Terms

Penguin Glass Trade reserves the right to update these Terms and Conditions at any time. Updated terms will be published on this page.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Penguin Glass Trade

Sydney, New South Wales

Australia